Policies

The Mend Policies

  • Children 12 and under cannot be treated at the Mend.
    Patients 13-15 years old may be treated with a related adult in the treatment room at all times.
  • Appointments are limited to 6 treatments per week.
  • No more than two appointments are permitted in a day and must be with different students treating different areas of the body.
  • Excessive frequent cancellations will result in a suspension of online booking privileges and/or clinic access.
  • Treatments at the Mend are not eligible for private health insurance coverage.
  • Appointments canceled within 24 hours of the appointment time will be charged the full amount of the appointment.
  • Patients may request a copy of their patient record by emailing clinic@themend.ca

Treatment Steps

Your massage appointment will consist of the following important steps to ensure thorough, complete and safe care.

Consultation & Assessment

10 – 15 minutes

Instructor Approval

5 – 10 minutes

Massage

45 – 55 minutes

Reassessment & Homecare

5 minutes

Total Time: 75 Minutes
Treatment Planning Tips

Privacy Policy

  • We work to ensure these practices are in compliance with British Columbia’s Personal Information Protection Act (PIPA).
  • We collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.
  • We identify the purposes for which information is being collected, and only collect information required for your treatment.
  • We collect and use personal information solely with the objective of fulfilling those purposes specified by us, unless we obtain the consent of the individual concerned, or as required by law.
  • Any intake, consent forms and/or ICBC/WCB waivers are scanned and added to a patient’s electronic profile.

  • We protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • Upon request, We give patients access to their personal records.
  • All personal information is stored electronically and kept for 16 years as required by CCHPB (College of Complementary Health Professionals of BC).
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Treatment Planning Tips

Open ICBC and WCB Claims

Receiving a student massage when there is an open claim may result in complications or the dismissal of your claim. For this reason, our students are not able to treat patients with open ICBC or WCB claims without your express, informed and written consent. We encourage patients with open ICBC claims to consult with their physician and/or claims advisor before receiving treatments at The Mend. Patients with open ICBC/WCB claims must sign a waiver acknowledging that receiving treatment could put their claim in jeopardy.